Privacy Policy

1. Data Controller

ACTIVELO – ACTIVA’M ACTIVITATS FÍSIQUES I ESPORTIVES, S.L. Tax ID (NIF): B70846464

Address: C/ Extramurs, 23 – 12513 Catí

2. Data Collected

Identification and contact details, bicycle size, emergency contact, physical fitness level, logistical preferences, voluntary health data, billing information, proof of payment, cookies, browsing data, and images (collected with prior consent).

3. Purpose of Processing

Booking management, safety and security, communication, legal compliance, use of images with consent, and internal service analysis.

4. Lawful Basis

Contract execution, express consent, legitimate interest, and compliance with legal obligations.

5. Data Disclosure

Data will only be shared with insurance companies, authorities, public administrations, and technology providers under confidentiality agreements. We never sell your data.

6. User Rights

Access, rectification, erasure (right to be forgotten), restriction of processing, data portability, objection, and the right to withdraw consent.

7. Data Retention Periods

Bookings and billing: 5 years.
Technical documentation: 1 year.
Images: Until consent is withdrawn.
Browsing data: As specified in the Cookie Policy.

8. Security

Encryption, controlled access, secure backups, EU-based servers, and confidentiality agreements with all providers.